Green Products for Baby at Bottoms Up – Customer Service
Need help? Our Customer Service page will answer your questions! If you do not find your answers here, feel free to call the phone number listed below!
Customer Service
- Contact Us
- Returns
- Cancellations
- Ordering & Payment
- Non-US Customers
- Phone Sales
- Product Information
- Delivery
- Login & Registration
- Your Account Feature
Contact Us
Email: questions@bottoms-up-baby.com
Call: 877-344-4774
Fax: 415-957-9902
Mail:
Bottoms Up
300 Beale Street STE 100
San Francisco, CA 94105
Returns
If you are unhappy with your Bottoms Up purchase for any reason, you may return your purchase for refund or replacement within 30 days of the original shipment date. You may want to insure your return as we can't be responsible for lost or misdirected returns. Shipping and handling charges are non-refundable. If you paid for your order by credit card, and are returning, not replacing the item, a credit will be issued upon receipt of the product.
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund. If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Important: Refunds can only be credited against the credit card used to make the purchase.
Please direct all returns to:
Accu-Logisitics LLC
Attention: Bottoms Up
2031 Burroughs Avenue
San Leandro, CA 94577
Cancellations
If you need to cancel an order please call us at 1.800.456.7896 during normal office hours or send an e-mail to orders@bottoms-up-baby.com.
If the order has not shipped at the time we receive your request, we will issue a full refund. If the order has already shipped, we regret that we cannot call back the articles. Please see the return policy for returning your order and requesting a refund.
Ordering & Payment
We accept orders online, over the phone, by fax or mail. All prices on our site are in US Dollars.
Accepted payment methods include payment by Visa, Mastercard, American Express (on cards issued by US banks only), checks and funds transfers. Checks and transfers must clear our bank before products will be shipped.
Important: Your billing address must match the cardholder's statement address.
We do not currently provide a printed catalog, but you can download our printable order form and send your order by mail or fax. Payment methods are the same as on our website.
Prices are subject to change without notice.
Non-US Customers
At this time, we are only able to accept online credit card payments from credit cards that are issued by US banks. If you have a credit card that is issued by a non-US bank, please call us with your order or download our order form and fax or mail it to us, and we will be happy to process and expedite your order for you. Thanks for your patience.
Phone sales: 1.877.344.4774
Printable Order Form
To send your order by mail or fax, please follow the easy steps below. Click the image link below to download a printable order form in Adobe PDF format. PLEASE NOTE - for your security this file was scanned for viruses prior to upload to our server. Complete the form with your order details. You can choose from the usual payment methods.
Download Printable Order Form (PDF)
Please send your order, with your payment details, to:
Fax: 415.957.9902
Important: Please do not send an order form with payment details via e-mail. E-mail messages are not encrypted, and therefore should not contain confidential information. Also, please do not enclose cash with your order.
Product Information
We value your confidence in our products and endeavor to provide accurate product information about each item on our site. Please note:
Colors. While we have taken care to choose images, which represent the color of the articles, please be aware that each computer screen will show colors differently.
Delivery
Availability
We try to keep all items in stock for dispatch within 24 hours. We will confirm the products availability by e-mail, or you can contact us before placing your order.
If paying by check
Checks must clear our bank before products will be shipped. We will notify you of the shipment of your order by e-mail.
Lost or damaged items
In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible but not later than a week after delivery, and we will arrange a replacement or refund.
If any damage has occurred, please keep all articles in their original packaging, as we might need it for insurance purposes. Should we require the damaged item to be returned, then we will reimburse you for the cost. Please do not return damaged items before contacting us.
Login & Registration
To complete your purchase on our site, we will ask you to complete a short registration page with your delivery details, e-mail address and a password.
Your Account will then store your past purchase history, as well as allow you to enter up to 5 different delivery addresses (great for presents!). Please note that payment information is NOT stored.
Should you forget your password, please follow this link and we will send you a new password to your registered e-mail address.
Registration Step-by-Step Guide
Registration is done on one single page, asking for your name, address, e-mail, phone number and a password of your choice. We can assure you that we will not use this information for marketing purposes unless you have chosen to receive our monthly e-mail newsletter - please see our privacy policy for details.
We understand that you do not wish to receive cold calls - neither do we - so we will never phone you for marketing purposes. However, your phone number will allow us to get in touch should there be any problems with your order or delivery.
Your Account
Once logged in, you can access Your Account via the link on the top of the page. Below is a short overview of the available account functions:
My Account
Allows you to change your personal information and password, as well as store up to 5 different delivery addresses.
My Orders
This section contains details of past orders with us.
E-mail Notifications
Here you can subscribe or unsubscribe from our e-mail newsletter.
Newsletter
Bottoms Up produces a monthly e-mail newsletter with special offers and news about our product offerings. If you'd like to receive a copy, simply check the "newsletter" box when registering with us, or, if you are an existing customer, you can subscribe in Your Account.
